Commercial support from digitalis.io
Commercial support
for PulsusDB
Get direct help with evaluation, architecture, migration and production operations from the team at digitalis.io. Support packages are scoped around your deployment and the level of assistance your engineers need
support.packageSCOPED FOR YOUR ENVIRONMENT
DIGITALIS.IOPulsusDB supportDirect technical assistance
YOUR TEAMDIGITALIS.IOPULSUSDB
evaluation to productiontechnical specialists
Support scope
Assistance for each
stage of adoption
Start with a focused evaluation or request ongoing help for a production environment. digitalis.io will define the package after understanding your architecture, telemetry volume and operating model
Evaluation support
Validate PulsusDB against real telemetry and the queries your engineers use
- Architecture and capacity planning
- Proof-of-concept design
- Data model and query review
- Migration planning
Production support
Prepare the stateless PulsusDB tier and ClickHouse deployment for production
- Deployment and topology review
- Retention and storage tiering
- Security and configuration review
- Go-live assistance
Ongoing support
Work with digitalis.io when the platform needs attention or further optimisation
- Incident investigation
- Upgrade planning
- Query and storage tuning
- Engineering knowledge transfer
Request process
A package based on
your requirements
Tell us where you are in the adoption process and what you need help with. We will arrange a technical discussion before proposing the scope
Describe the environment
Share your deployment model, telemetry volume and current observability stack
Discuss the requirements
Review technical goals and identify the areas where direct support will help
Receive a proposal
digitalis.io will provide a support scope based on the agreed requirements
Request support
Tell us what
you are planning
Complete the details and we will prepare an email request for the digitalis.io team. Include enough technical context for the first conversation to be useful